How to Return a ProductUpdated 3 months ago
Welcome to the Nookode Help Centre! We're here to guide you through the return process smoothly and efficiently. Follow the steps below to return your product or request a refund.
Step 1: Check Return Eligibility
Before initiating a return, ensure your product meets the following conditions:
The return request must be made within 14 days of delivery.
The product must be in its original condition and unused.
All accessories, manuals, and components must be included in the original packaging.
Products showing signs of misuse, damage, or modification are not eligible for return.
Step 2: Contact Customer Support
To start your return, please follow these steps:
Email us at: [email protected]
Include your order number and reason for the return in your email.
Our customer support team will provide you with return instructions and the return address.
Step 3: Prepare and Ship the Product
Carefully repack the product in its original packaging, including all accessories and documentation.
Ship the product to the address provided in our support email.
Use a trackable shipping service to ensure safe delivery.
Note: Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.
Step 4: Refund Processing
Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 14 working days.
Refund processing times may vary depending on your financial institution.
Important: Shipping fees are non-refundable, except for faulty or incorrect items.
Exchanges
If you'd like to exchange your product for a different model or version, please contact our support team. Exchanges are subject to product availability.
Faulty or Damaged Products
If you have received a faulty or damaged product, please contact [email protected] within 14 days of delivery. We will:
Arrange a replacement or a full refund.
Cover the return shipping costs in these cases.
Need Assistance?
If you have any questions or need help with the return process, contact our support team:
Email: [email protected]
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